Fireflies.ai

What is Fireflies.ai?

Fireflies.ai is an AI meeting assistant and transcription service that automatically records, transcribes, and summarizes meetings across 100+ languages with 95% accuracy. Created by Fireflies, the platform serves over 1 million companies and integrates with popular communication tools including Google Meet, Zoom, Microsoft Teams, Slack, and various CRM systems.

The core functionality centers on capturing meetings through multiple channels: users can invite a bot to live meetings, enable automatic calendar joining, use a Chrome extension for Google Meet recordings, or leverage the mobile and desktop applications for in-person conversations. Once captured, the AI generates comprehensive summaries with bullet points, action items, and custom notes. The platform identifies individual speakers through speaker recognition technology and automatically detects language switches mid-call. Beyond transcription, Fireflies offers conversation intelligence features including speaker talk-time analytics, sentiment analysis, and topic tracking. The "AskFred" feature allows users to query their meeting library with natural language questions, retrieving specific moments and timestamps. A newer "Live Assist" capability provides real-time suggestions and coaching during active meetings.

The platform includes 200+ customizable AI skills for industry-specific extraction, such as candidate scoring in recruiting or follow-up email generation in sales. It integrates with 5+ CRM platforms, 9+ project management tools, and several applicant tracking systems (ATS), automatically populating records with meeting notes. Search functionality enables retrieval of discussions from months prior down to specific sentences. Fireflies emphasizes enterprise security with SOC 2 Type II, GDPR, and HIPAA compliance. The service maintains zero data retention for model training and offers private storage with customer data ownership explicitly guaranteed in terms of service.

Pricing follows a