LiveChat

What is LiveChat?

LiveChat is a customer support platform that provides real-time messaging capabilities embedded directly into websites, made by LiveChat Inc. The service enables businesses to communicate with visitors instantly through a chat widget, converting browsing users into engaged customers and support cases.

The platform operates on a software-as-a-service model with a subscription pricing structure, offering tiered plans starting at approximately $20 monthly for single-agent setups and scaling to enterprise packages. Core features include chat routing to multiple agents, chat history and transcript storage, visitor pre-chat forms, and canned responses to accelerate support interactions. The interface emphasizes agent experience with customizable dashboards, real-time notifications, and integration with ticketing workflows. Businesses can deploy the chat widget on multiple pages simultaneously and monitor visitor activity through browser-based analytics tracking page views, traffic sources, and chat initiation patterns.

LiveChat integrates with third-party tools including Salesforce, Zendesk, Shopify, WordPress, and Zapier, allowing teams to connect customer conversations with CRM systems, e-commerce platforms, and operational workflows. The platform supports file sharing between agents and customers, mobile apps for iOS and Android, and post-chat surveys to collect satisfaction metrics. Security features include SSL encryption, GDPR compliance, and role-based access controls for multi-user accounts.

The service has maintained market presence since its 2002 launch and serves companies ranging from small e-commerce sites to mid-market enterprises across retail, SaaS, travel, and financial services sectors. LiveChat reports processing millions of chat conversations monthly across customer deployments. The platform's agent-focused design distinguishes it from simpler chat alternatives, though it competes directly with Intercom, Zendesk Chat, and Drift in the embe